Cancellation Policy

Effective Date: July 26, 2026

At Hamdan Store, customer satisfaction is our priority. We strive to provide fresh, high-quality groceries and household essentials. If there is an issue with your order, we’re here to help.

Please read our Refund & Return Policy carefully before making a purchase.

1. Eligible Returns

You may be eligible for a return or refund if you receive:

• A damaged product.
• An expired product.
• An incorrect product.
• A missing item from your order.
• A product that is defective upon delivery.

To help us resolve your request quickly, please contact us as soon as possible after receiving your order and provide your order number along with clear photos of the affected item(s), where applicable.

2. Non-Returnable Items

For hygiene and food safety reasons, we generally cannot accept returns or exchanges for:

• Opened or used food products.
• Fresh produce that has been consumed or partially used.
• Dairy products.
• Frozen or chilled items.
• Bakery items.
• Perishable goods after delivery.
• Products damaged due to improper storage or handling by the customer.

These restrictions do not apply if the item was delivered damaged, expired, defective, or incorrect.

3. Refunds

Once we receive and review your request, we will determine whether it qualifies for a refund.

If approved, your refund may be issued through one of the following methods:

• Refund to your original payment method (where applicable).
• Store credit.
• Replacement of the product.
• Refund for the affected item(s).

The processing time for refunds may vary depending on your payment provider or bank.

4. Order Cancellations

Orders may be cancelled before they have been packed or dispatched.

Once an order has been shipped, it generally cannot be cancelled. If you no longer require the order after dispatch, please contact our customer support team to discuss the available options.

5. Delivery Issues

If your order arrives with:

• Missing products.
• Damaged packaging.
• Incorrect items.
• Expired products.

Please notify us as soon as possible after delivery. We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details, including their name, address, and contact number.

Hamdan Store is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

7. Quality Assurance

We take great care to ensure that all products are packed and delivered with attention to quality.

If you are not satisfied with the condition of a product you receive, please contact us promptly. We will review your concern and work with you to reach a fair resolution.

8. How to Request a Refund or Return

To request a refund or report an issue with your order, please contact us with the following information:

• Order Number
• Your Name
• Contact Number
• Description of the issue
• Photos of the product (if applicable)

Email: admin@hamdan-store.com

Phone: (458)-29373929

Our customer support team will review your request and respond as quickly as possible.

9. Changes to This Policy

Hamdan Store reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Hamdan Store

Website: https://hamdan-store.com/

Email: admin@hamdan-store.com

Phone: (458)-29373929

We appreciate your trust in Hamdan Store and are committed to providing a reliable, convenient, and satisfying online shopping experience.